In this Article, we will walk through the first 4 four steps of setting up your Fit Pro Tracker. These steps must be completed before you can proceed with using Fit Pro Tracker.
Please see the video and article below to see a walkthrough of each step.
Step 1: Setting Up Your Unique Subdomain
Think of your subdomain as your personalized marketplace that represents your gym location.
Your subdomain name plays a key role in your branding; it will appear in sign-up pages, automated reply emails, and marketing campaigns. Choose a name that’s memorable and clearly tied to your gym.
You can also use the default landing page associated with your subdomain to drive traffic and generate leads. When someone opts in, their information will automatically be added to your Lead Contact Groups.
⚠️ Important Notice:
Once you set your account subdomain, it will be used across all email replies, form submissions, and referral forms. Changing your subdomain after it's been set might break all previously generated links, including emails, forms, and referral pages.
You’ll see your subdomain reflected in your browser’s address bar, like this:
https://{your_unique_subdomain}.fitprotracker.com
Step 2: Set Up Your Address and Time Zone
Next, you'll need to enter your basic location details, including your address. It's especially important to ensure your Time Zone is set correctly, as this affects scheduling, communication, and system automation.
Here’s a breakdown of the fields you’ll need to complete:
Address: Your facility’s physical street address.
Address (Other): Any additional address details (e.g., suite number).
City / State / Postal Code: Standard location details.
Location Name: The name your clients commonly associate with your facility.
Location Email: This is used for system notifications, such as inbound text messages or emails. We recommend using a catch-all email that can forward to relevant team members.
Example: We use info@fit..., which is connected to multiple team inboxes.
Email From Name(Override Location Name): Your account includes an internal email address formatted as [your_subdomain]@in.fitprotracker.com. By default, your Location Name will appear as the sender in client inboxes. If you'd like to customize this, enter a different name here to override the default.
Phone (Office): This can be your landline or a mobile number used by your location.
Time Zone: ⚠️ Make sure to select the correct time zone before clicking "Save" or "Update." This is critical for accurate scheduling and automated communications.
Step 3: Setting Up Your SMS Location Number
This is a one-time setup to choose the SMS number that will be used by your location for all staff communication, unless you decide to purchase additional numbers for individual team members.
How to Set Up Your SMS Number:
Go to the Left Menu and expand the "Location" section.
Click on the "Settings" option to open the setup panel on the right.
Next, click on the "Numbers" tab located in the top menu options.
Click the “Let’s Set This Up Now!” button.
5. Use the Country dropdown to select your country of operation.
6. Enter your Area Code in the provided input field.
7. Click the “Search For A Number” button.
8. You will see up to 30 available phone numbers to choose from.
If none of the options suit you, click “Search For A Number” again to load a new set of 30 options.
9. Select the number you’d like to use for your location.
Step 4: Manually Entering a Lead into Fit Pro Tracker
In this step, you’ll manually input a lead’s information into your database by completing the required form fields.
How to Add a Lead:
Click on Contact Groups located at the upper left side of your screen.
Select the contact group where you’d like to add the lead (e.g., Leads group).
From there, you can click the "Add contact" icon on the left side, and then you can begin entering the contact’s information manually.
These are some of the sample fields you’ll need to fill out:
Email: At a minimum, an email address is required to create a record.
First Name: Enter the contact’s first name.
Last Name: Enter the contact’s last name.
Phone: Ideally, use a mobile number so you can send SMS messages through the platform.
Lead Generator: Indicate how the lead came to your facility (e.g., Walk-in, Phone, Email, etc.).
Note: If the default Lead Generator options don’t meet your needs, you can customize them by adding new options under the Locations > Labels section.
You're All Set!
Once you’ve completed these four steps, your Fit Pro Tracker setup is off to a strong start. Taking the time to configure your account properly ensures smoother communication, accurate tracking, and a better experience for both your team and your clients.