One of the biggest features of Fit Pro Tracker is being able to communicate within the system via text messages. The system keeps track of who and when you send your text messages to your Leads and Members.
Sending an SMS 1-to-1
You can go to the contact's profile and send an SMS to them by clicking the communications tab and selecting the SMS option.
2. You can also click on the SMS notification Icon and select "View all"
Once you click on "View all" you will be able to select the conversation that you would like to look at and reply to.
Sending an SMS Batch (multiple contacts)
You can send a text to different contacts at the same time.
Batch texting gives you the possibility to choose contacts from the "All Contacts" group or any other group you want.
You must ensure you have permission to be able to send Batch SMS.
Using the Filters button allows you to segment your list of people to whom you want to send a batch SMS.
Next, start selecting the contacts that you want to send your SMS by clicking the checkbox. Once you have selected the contacts, the Batch Dropdown button will appear.
If you have permission, Batch SMS will be available to you.
You can add templates for the texts.
Batch identifier: Batch ID, please send this number to the support team if you have questions about the batch.
Summary: Visual contact summary that allows you to keep closer control of the amount of contact and contact groups the batch will be sent to.
*** Important: As an Owner, you can select what number you want to send the SMS from, either the location number or another staff member's number (Additional Numbers). The idea of this is that if a staff member is on vacation or is not in for the day and there are some texts they have to reply to, the Owner can send them for them.
Additional SMS Info
-Purchasing Additional Numbers in Fit Pro Tracker
-Credit Calculation in SMS
If the contact unsubscribed to your SMS they can opt-in again by texting your location phone number and the word START.