What is a chargeback?
It is when a sale is reported and disputed by your clients' bank. The sale amount will automatically be removed/deducted from his or her bank account. This deduction will be reflected in your Fit Pro Tracker.
How Does The Charge Back Work?
The client/card hold contacts their bank and files a dispute.
The bank will issue a credit back to the client. The fee will be removed from your account.
Reasons for Charge Backs
Charged Multiple Times
Over Charged
Merchant Error
Criminal Fraud
Friendly Fraud
The Chargeback details are sent to the merchant via mail and a PDF format via email. However, there are no details on the Chargebacks in the Daily Merchant Statements.
If you have a Chargeback transaction please reach out to your client and find out why they reported the charge as invalid to their bank. Then follow the dispute process that the bank will provide.
Important Tip: Do not process refunds to your client after a chargeback. If you do, that client will get two refunds (one from their bank and one from FPT).
Please contact our Support Customer Team in case you have questions about Chargebacks