What is a chargeback?
It is the when a sale is reported and disputed by your clients bank. The sale amount will automatically be removed/deducted from his or her bank account. This deduction will be reflected in your Fit Pro Tracker.
How Does The Charge Back Work?
The client/card hold contacts their bank and files a dispute.
The bank will issue a credit back to the client. The fee will be removed from your account.
Reasons for Charge Backs
Charged Multiple Times
Over Charged
Merchant Error
Criminal Fraud
Friendly Fraud
Please contact support with any questions regarding charge backs.