The biggest difference between a freeze and pause of a member is knowing the end date.

How to Freeze A Membership

-Go to the contacts profile

-Click on the billing membership button

-Go down to the membership

-Click on the Freeze button

-Choose the different options (number of installments etc....)

-Click on "Confirm"

Note:
The freeze button will be disabled between 9:00 pm until 6:00 am EST the next day after the reconciliation process has been performed.

How to Pause A Membership

-Go to the contacts profile

-Click on the billing membership button

-Go down to the membership

-Click on the Pause button

-Choose a start date

-Choose the different options

-Click on "Confirm"


The system also generates a Paused/Freeze Memberships Report. This report can be found in the Billing menu under Reports. It will filter based on the date when the subscription will start to be on Freeze/Pause.

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