Sustaining a healthy lifestyle has become more crucial and essential for people nowadays. A lot of people use gym memberships as a way to reach their fitness objectives. But there can be situations where it is important to cancel a gym membership.
Possible reasons for cancellations can be due to missed payments caused by financial constraints, the transfer of the client’s residence, or other personal reasons, or maybe simply because of the completion of the client's preferred session.
Our ongoing efforts to improve the user experience of our system include updating the cancellation process for subscriptions in the Fit Pro Tracker system. With this update, you may now be able to create an automation when cancelling a primary or non-primary subscription.
Here are the steps on how to access this system enhancement:
Step 1: On the left menu, select the Automation tab and then click Management.
Step 2: Click the New Automation button.
Step 3: Type in the name of the automation.
Step 4: Under the Subject tab, select Membership.
Step 5: On the Event tab, you will now be able to see all the available automations when cancelling a subscription, including Cancellation of Primary Subscription and Cancellation of Non-Primary Subscription. Select which automation to use depending on the type of subscription.
Step 6: Once done filling out the tabs, click the Add Action button.
Step 7: For the name and target, select the actions of your preference from the options in the dropdown menu. Options available for the name of actions are 1) Add contact to campaign; 2) Move contact to group; 3) Assign tag to a contact; and 4) Assign contact to a staff. Once everything is selected, click on the blue Save icon
Step 8: To save the automation, click the Save button.
Step 9. You will get a confirmation pop-up; just hit Confirm to save the new automation.
This documentation will be helpful to fitness facility owners and managers to identify trends and patterns of customer cancellations in order to maintain customer satisfaction.