The Billing Automation for Expiring Credit Cards assigned to a Membership is an effective tool designed to simplify the management of complex payments with recurring transactions linked to credit cards. This reduces the possibility of interrupted payments due to expired cards while ensuring a more pleasant experience for both you and your clients.
Here's how this automation process works:
The system performs a daily check, scanning through credit card payments associated with active recurring memberships.
For each identified credit card, the system calculates the number of days remaining until the card's expiration date.
The automation programmed to recognize specific trigger points in terms of the remaining days until card expiry. These trigger points are set at 90, 30, 14, and 5 days before expiration.
Once the automation is activated, appropriate action will be taken when a credit card is about to expire.
Here are the steps on how to access this system enhancement:
Step 1: On the left menu, select the Automation tab and then click Management.
Step 2: Click the New Automation button.
Step 3: Type in the name of the automation.
Step 4: Under the Subject tab, select Payment Option.
Step 5: On the Event tab, you will now be able to see all the available automations when cancelling a subscription, including Credit card assigned to the membership is expiring and Primary card is expiring (30,14,7 days). Select which automation to use.
Step 6: Once done filling out the tabs, click the Add Action button.
Step 7: For the name and target, select the actions of your preference from the options in the dropdown menu. Options available for the name of actions are 1) Add contact to campaign; 2) Move contact to group; 3) Assign tag to a contact; and 4) Assign contact to a staff. Once everything is selected, click on the blue Save icon
Step 8: To save the automation, click the Save button.
Step 9. You will get a confirmation pop-up; just hit Confirm to save the new automation.
Here are the benefits of this automation:
Clients appreciate proactive communication about upcoming changes that might affect their memberships. By notifying them ahead of time, your gym demonstrates its commitment to customer satisfaction.
By proactively addressing potential payment issues, your gym can significantly reduce its churn rate. Customers are less likely to abandon a service due to payment-related problems when they are given ample notice and support to update their payment details.
Manual interventions and handling of payment issues are time-consuming and prone to errors. Automating the billing process frees up you and your staff from routine tasks, allowing you to focus on more value-added activities.
By ensuring that payments are processed on time, your gym can better predict your revenue and financial outlook.
Make sure to check your user permissions for Automation Management
Manage Automation: How to Give Access to Your Staff Members
Billing automation, specifically triggered by expiring credit cards associated with active memberships, offers a strategic advantage in improving billing processes and enhancing the customer experience.