The Billing Automation for Expiring Credit Cards assigned to a Membership is an effective tool designed to simplify the management of complex payments with recurring transactions linked to credit cards. This reduces the possibility of interrupted payments due to expired cards while ensuring a more pleasant experience for both you and your clients.
Here's how this automation process works:
The system performs a daily check, scanning through credit card payments associated with active recurring memberships.
For each identified credit card, the system calculates the number of days remaining until the card's expiration date.
The automation programmed to recognize specific trigger points in terms of the remaining days until card expiry. These trigger points are set at 90, 30, 14, and 5 days before expiration.
Once the automation is activated, appropriate action will be taken when a credit card is about to expire.
Here's how to set up this automation:
Step 1) On the left menu, select the Automation tab and then click on Automation Management.
Step 2) Click the New Automation button.
Step 3) Choose the Fit Pro Tracker as the source option. Move to the following tab and opt for Payment Option. For the trigger selection, pick the expiring Credit Card assigned to the membership is expiring. Finally, click on the button labeled Add Action.
Step 4) Choose your desired action from the dropdown menu. Click the blue save icon and then click the Save Automation button.
Here are the benefits of this automation:
Clients appreciate proactive communication about upcoming changes that might affect their memberships. By notifying them ahead of time, your gym demonstrate their commitment to customer satisfaction.
By proactively addressing potential payment issues, your gym can significantly reduce your churn rate. Customers are less likely to abandon a service due to payment-related problems when they are given ample notice and support to update their payment details.
Manual interventions and handling of payment issues are time-consuming and prone to errors. Automating the billing process frees up you and your staff from routine tasks, allowing you to focus on more value-added activities.
By ensuring that payments are processed on time, your gym can better predict your revenue and financial outlook.
Make sure to check your user permission for Automation Management
Manage Automation: How to Give Access to Your Staff Members
Billing automation, specifically triggered by expiring credit cards associated with active memberships, offers a strategic advantage towards improving billing processes and enhancing customer experience.