In case you need to cancel a credit or an invoice, you may process a reversal transaction.
Note: The reversal transaction cannot be returned to its initial state after reversal.
Reversal of Scheduled Invoices
Go to the contact's profile and click on Billing. Then go to Activity Summary, then Scheduled Invoices under it.
2. To proceed with the reversal, click the transaction ID of the chosen invoice, and a pop-up box on the right side will appear with the transaction's information.
3. In the Transaction Details box, is where you will enter a reversal note and proceed to click the Reverse Transaction button to complete the process.
To view the completed reversal invoice transactions, you can click on the Ledger View.
Pro Tip: You can reverse a past-due invoice only if there was no associated transaction to it. Meaning there was no decline or credit that is partially applied to it.
You just need to follow the same step, which is to click the Transaction ID of the invoice, and a Pop-up window will show, letting you enter the note and reverse the past-due invoice.
Reversal of Credit
Go to the contact's profile and click on Billing. Then go to Activity Summary, then the Ledger tab under it.
2. To proceed with the reversal, click the transaction ID of the chosen credit, and a pop-up box on the right side will appear with the transaction's information.
In the Transaction Details box, is where you will enter a reversal note and proceed to click the Reverse Transaction button to complete the process.
On the same page, you will now see the reversed credit in the Credit Reversal type.
Important Notes:
Reverse Credit:
If there is a negative balance on the account prior to submitting a credit, you will not have the option to reverse the credit because the credit will automatically be applied to the past-due invoice.