Fit Pro Tracker has found a bug that can potentially affect some invoices for your clients. If you suddenly notice a missing invoice or a "past due" invoice, please do not re-run the transaction; instead, follow the steps below.
To see any missing invoices or "past dues," you can go to:
-The PAST DUE tab under the contact profile Billing Activity Summary
-Invoice Report
-Contacts Membership's Invoices
Step 1. Please contact the Customer Help Center in the bottom right corner of your Fit Pro Tracker.
Step 2. Please include the following information:
Your location name
Contact's name and email that needs to be checked
Description of the issue (Missing invoice or which past-due invoice)
Step 3. Fit Pro Tracker - Response
A customer service team member will go and check with the payment processor (Zift) to see if the invoices are having issues. For the majority of these issues, the invoice was correctly charged in Zift but was not showing up in Fit Pro Tracker properly. The team is working around the clock to resolve this problem. Thank you for your patience and your understanding.