Managing subscriptions can become complex when dealing with multiple invoice modifications—especially when there are past failures, in-progress changes, and upcoming scheduled modifications. In this article, we'll explore what happens when these scenarios overlap and how to navigate them effectively.
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​Dealing with Failed Past Invoice Modifications

When an invoice modification fails, it can disrupt the accuracy of your subscription billing. The system uses a warning icon to alert you to these failures, which require prompt attention to avoid further complications. A failed modification can cause the subscription price to be incorrectly displayed in subsequent invoices, leading to potential issues with customer billing. Please click here for more information.

Managing In-progress Modifications

Alongside past issues, there might be modifications currently in progress. Modifying an invoice is a multi-day process, covering both the day before and the date of the invoice. While these modifications are underway, they can interact with past failures and future schedules, potentially complicating the billing process. It's crucial to monitor in-progress modifications closely to ensure they are completed successfully. Please click here for more information.

Preparing for Scheduled Invoice Modifications

In addition to managing past and in-progress modifications, you may also have scheduled invoice modifications set to occur in the future. These scheduled changes are pre-planned adjustments that will be applied on a specific date. Properly managing these scheduled modifications is key to ensuring a smooth transition and avoiding any disruptions.

Here is an example:

​How to Fix the Issue
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The first step in resolving the issue is to clean up the data from the failed invoice modification. This can be done by clicking the Manual Repair Button. This action prompts the system to correct the subscription price by clearing out the data associated with the failed modification.
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When you initiate the data cleanup by using the Manual Repair Button, keep in mind that any invoice modifications that are currently in progress will not be executed. This means that if you have ongoing adjustments being processed, they may need to be reinitiated after resolving the failed modification.
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After clearing the data and addressing the failed modification, it's crucial to verify that the scheduled invoice modifications are showing the correct amounts. Ensure that these upcoming adjustments are accurate and properly scheduled to avoid any further discrepancies in billing.
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​Steps:
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1. Click the Manual Repair Button: This will clean up the failed action from the previous Invoice modification. Allowing you to have the option to Modify the Subscription Amount.

2. Modify the Subscription Amount: Because the subscription has an Invoice modification in progress and it was not executed when you clicked the Manual Repair Button to clean the data, you will need to modify the subscription amount to either restore the original membership value or set it to the desired amount.

Please note: When there is a scheduled Invoice Modification on the membership, and you click the Manual Repair button, it will NOT give you the option to Modify the Date.
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3. Verify the amount of the Scheduled Invoice: Once you have completed the data cleanup the system should restore the correct subscription prices. Always double-check the amount of the upcoming invoices to ensure everything is aligned and accurate, preventing any future issues from arising.
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By following these steps, you'll efficiently resolve issues with modified invoices and ensure that you are charging your clients the correct amount.
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