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Subscription Fees

How subscription fees are billed to a client

Sofia Zúñiga Vega avatar
Written by Sofia Zúñiga Vega
Updated over 10 months ago

When adding a subscription to a client profile you are also able to add one-time fees. The most common types of fees are start-up fees for new members. It is important to know that the fees will be charged the same day as the first subscription payment.

Please read the information below for an understanding of the subscription fees you may charge and when they are billed.

Subscription fees are one time fees added at the beginning of a subscription and include fees such as:

  • Signup Fees

  • Maintenance Fees

To view/add these fees, here are the following steps:

1. On the left menu, click the Membership Billing tab and select Memberships.

2. Select the membership you wish to view or add fees to.

3. Click the Billing Details tab to see or edit the available fees.

Please note that there is no option or prompt to appear to charge fees in the checkout page. If the selected membership has fees, it has to be manually added or set up.

Additionally, if you are setting up a same-day subscription, all subscription fees in addition to the first installment are charged today.

To schedule a subscription for a future start date of billing, click the calendar icon and select the preferred start date. The date selector option can be seen from all three tabs, Membership Information, Billing Details, and Credit Settings. The selected date will also be when any of the additional subscription fees will be processed.

Important Tip: You cannot schedule the subscription fees on a different date from the first payment/single payment date.

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