Now you have the option to personalize each session and the time your clients can book in advance, or cancel the sessions. It is important that you can control each session policy and create your own to best fit your gym. Our Booking Policies give your clients more flexibility to book or cancel sessions, and you can decide on each policy for each session.
Please note that you need to have the Booking Policies Permission enabled. If you are an owner and you want to grant access to a staff member to this feature, you can click on the Staff tab from your Left Menu. Next, click on View next to the name of the staff you want this access enabled.
Then click on the Access tab, scroll all the way down to the Billing Module. Please make sure to click on the Update User Privilege tab to save the changes.
You can turn on and off your Booking Policies by opening your Membership Billing Settings and turning on or off the Enforce Booking Policies toggle. You can also select the Maximum time allowed before the membership becomes active:
You can find your Booking Policies by going to your Session Attendance Menu and clicking on the Booking Policies option:
When you open your Booking Policies Menu, you'll see the default policy and the number of sessions that are linked to it. This default policy is not editable.
You are able to add your own policies; to do so, you can click on the Add option. When you create a new Booking Policy you'll be able to personalize the hours or days for
The Minimum time required to make a new booking
The Maximum time allowed to make a new booking
The Minimum cancellation notice required to avoid fees.
Cancellation Policy Description
You need to link the Booking Policy to the Sessions so your clients can follow those policies when booking sessions. In case you want to see all the Sessions linked to a specific Booking Policy, click on the information icon:
When you create sessions, you can choose the Booking Policy, and you can also update previous sessions you already had in the calendar. (Click here for more information on how to how to book sessions)
Remember that your clients will be able to book sessions according to the policies on your sessions. Please note that if your clients cannot book sessions, you'll have to check your Sessions and your Booking Policies.