You can send a text to different contacts at the same time. 

Batch texting gives you the possibility to choose contacts from "All Contacts" group or any other group you want.

You must ensure you have permissions to be able to send Batch SMS.

Using the Filters button allows you to segment your list of people that you want to send a batch SMS too.

Next, using the checkboxes on the left of record, start selecting those to select them.  Once you have the selected contacts, the Batch Dropdown button will appear.  If you have permissions, Batch SMS will be available to you.

You can add templates for the texts.

  • Batch identifier: Batch id, please send this number to the support team if you have questions about the batch. 

  • Summary: Visual contact summary that allows you to keep a closer control to the amount of contact and contact groups the batch will be sent to.

  • Lists: There are 2 different lists, one list is the "To list" which refers to the contacts the batch will be sent to and the "Bad Contacts" list that is the contacts that are disabled to receive SMS text sent the word STOP or their phone number is incorrect. 

Our phone carrier sends one message per second, so depending on the amount of contacts you are sending the batch to, our phone carrier will take a few minutes to send them. For example, if you send the SMS to 300 contacts the last contact will get the SMS text 5 minutes later than the first contact. 

*** Important: As an Owner you can select what number you want to send the SMS from, either the location number or other staff members number (Additional Numbers). The idea of this is that if a staff member is on vacation or is not in for the day and there are some texts they have to reply to, the Owner can send them for them. 

*Disclaimer*- Phone carriers can potentially block your number if they see the same type of message being sent to large groups and they can deem it as a threat, spam, etc.  If you choose to proceed then we suggest warming up your new number first. This can be done by receiving responses back to your number and/or sending SMS in blocks of 250-500.

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