Fit Pro Tracker offers a powerful and flexible system for managing your location phone numbers. You can add multiple numbers, assign them to staff members, and customize call handling to ensure your business runs smoothly.
Benefits:
Centralized Communication: Keep all calls and texts organized under one platform.
Staff Efficiency: Assign numbers to specific staff members so messages and calls are handled quickly.
Professional Experience: Customize call handling, auto-replies, and forwarding to provide consistent service.
Advanced Features: Use tools like live browser answering and automated messaging to improve client engagement and response times.
This guide will walk you through managing your phone numbers, setting up call handling, and using advanced features to make the most of your communication system.
How to Access Your Phone Numbers Page
Navigate to the top menu bar, click your profile icon, and select the Numbers button to manage your SMS phone settings.
2. You will be directed to the page, where all your location numbers are displayed.
3. Click Settings next to the number you want to manage.
What you can do:
1. Set a Primary Number
Enable the Primary Number toggle to make it the main contact number for your location.
2. Assign a Staff Member
You can assign a specific staff member to handle calls for this number. This ensures calls are routed to the right person automatically.
3. Configure Call Handling
Fit Pro Tracker allows you to control exactly what happens when someone calls your number:
Auto-Reply: Send an automatic SMS reply if there is no live answer.
Forward: Route calls to a cell phone or office phone.
Voicemail: Play a greeting and record a message.
Answer in Browser: This option allows staff to answer live calls directly from their computer. A user guide is available in the “How It Works” field for step-by-step instructions.
Tip: A Google Voice number works best if you want to forward calls to a virtual assistant located outside the U.S.
Additional Features
Browser Dialer Toggle: Enable this if staff will be making or receiving calls directly from their browser.
Danger Zone: Use this to remove a phone number. Be sure to confirm deletion and click Save after making any changes.
Fit Pro Tracker’s phone number management system gives you full control over your location numbers. From assigning staff to customizing call handling and enabling live browser answering, this system helps streamline communication and improve responsiveness for your business.