We’re always working to improve user experience, and we’re excited to share some new updates that enhance usability and functionality in the booking app. These enhancements are designed to provide better visibility, convenience, and flexibility to users in managing their subscriptions and payments.
1. Enhanced Subscription Visibility
The My Subscription section has been updated to display all user's subscriptions within the booking app. Additionally, if they have a recurring active membership they now have the Modify Payment Option available. However, this option will not be accessible for memberships that are frozen or paused. This enhancement provides the user with a streamlined way to manage their payments, ensuring a more transparent and seamless subscription experience.
2. Streamlined Payment Option Management
When adding or modifying a payment option, a new toggle feature has been introduced for setting it as the Primary Payment Option. Once enabled, another toggle will appear, allowing the user to have the primary payment method allocated to all of their current recurring memberships. This improvement simplifies payment management, reducing the need for manual adjustments and ensuring consistency across all active memberships.
3. Improved Display for Lifetime Attendance
No matter how many times a contact has attended, their lifetime attendance count will now be displayed correctly and neatly within the system. This ensures that tracking user engagement remains clear and accessible, allowing for better insights into attendance trends.
Why These Enhancements Matter
Better User Experience: The updates ensure that key information, such as attendance records and subscriptions, is always displayed accurately and efficiently.
Increased Payment Flexibility: Clients can now manage their payment options more intuitively, preventing disruptions in their memberships.
Greater Transparency: By showing all subscriptions in one place and providing clear modification options, clients can stay in control of their memberships with ease.
Important Note:
Can the client delete cards on file that are attached to a subscription?
No. The rules on payment methods and subscriptions won’t change. A client must have an active payment method attached to each subscription. They will not be able to remove a payment method completely from a subscription. Clients will be able to delete payment methods but only if it is not attached to a subscription and it is not the primary payment method.
Can the client cancel their subscriptions?
No. A client cannot cancel a subscription from the booking app. They must connect with the location staff to request cancellation.
You can also share this walkthrough video demonstrating how to use the booking app with your clients.
These improvements are part of our ongoing commitment to making the booking app more user-friendly and efficient. Stay tuned for more updates, and as always, we appreciate your feedback!