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Unsubscribed Email and SMS + Video

What to do if contacts unsubscribed via Email or SMS

Written by Sofia Zúñiga Vega

Your clients can unsubscribe to your Emails and SMS, but what happens if they accidentally unsubscribe?

If the contact unsubscribed, the Sms and Email buttons will turn red.

If the contact subscribed, the Sms and Email buttons are green.

EMAIL Re-subscribed

Your clients can unsubscribe from your emails if they don't want to receive them. That can also happen with clients who accidentally unsubscribe from your email.

You have 2 options to get them back on your email list.


1. They can send an email to [email protected] asking to be added back to the email list, adding their names and the gym they belong to.


2. They can text your location number with the key code myemail.


SMS Re-subscribed

You are required by law to let your clients know they have the option to stop receiving your Sms message anytime. This message will be sent out by default for all contacts the first time you send a text message.

Click your profile on the upper right corner of your Fit Pro Tracker and then click the Numbers tab.


And then select the Stop Message Compliance tab to see the important information.

Keywords that a contact can use to Opt Out:
STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT

Keywords that a contact can use to Opt In:
START, YES and UNSTOP


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